Case Studies

Managed IT Services Provider – Kuwait

Service: Advisory, Domain: Information Security

1258691_cables

An IT services provider and a system integrator for CISCO, Bluecoat, Microsoft, Dell and offering Managed services to customers at on site and from central NOC. Implemented ISO 20000:2005 & ISO 27001:2005 for their support operations. Also trained and certified their engineers for ITIL V3 Foundation.

VSAT Service Provider  - Mumbai – India

Service: Learning and Advisory, Domain: Business Excellence, Service Management, Information Security

This Company provides VSAT services to customers for interconnecting offices. Consulting was offered for TL 9000 – standard for Telecom industry. Also consulting was provided for covering the NOC, Data Centre and Customer Support helpdesk  for Information Security ISO 27001  and IT Service Management. Engineers were also trained and certified for ITIL V3 Foundation and Six Sigma – Green Belt program.

The company was also made ready for the Cisco Managed Services Channel Program which is in line with ISO 20000 and ISO 27001.

Leading Public Sector Bank – New Delhi -  India

Service: Advisory, Domain: Service management

Banking industry – Implementing of  ITIL Process framework for IT service management within the organization.  The scope involved defining all required policies, processes and establishing monitoring mechanisms to ensure best IT service management practices are deployed and meet the defined internal SLAs with end user departments.

Business Intelligence / Analytics Research Company – Chennai – India

Service: Advisory, Domain: Information Security

A company involved in collecting and analyzing  result oriented analytics solutions that enable companies make smarter decisions for consumer marketing.  Scope involved defining the complete ISMS framework based on ISO 27001 and putting required controls in place to ensure the confidentiality integrity and availability of customer sensitive data for required analytics.

Legal Process Outsourcing Company – Mumbai – India

Service: Advisory, Domain: Business Excellence, Information Security

Customer Environment : Company is into processing of legal data for U.S. and U.K. customers. Scope involved defining the processes and systems for ISO 9001:2008 and then deploying the Information Security framework as per ISO 27001. This was to ensure the confidentiality of customer data at all given times. Also the scope covered the software development and the IT support for all internal applications development and IT infrastructure.

Remote Infrastructure Management Company – Mumbai – India

Service: Advisory, Domain: Service management, Information Security

A business involved into providing remote infrastructure management for global customers, including a SOC ( Security Operations Centre ), IT helpdesk and complete incident management system. Scope involved deploying the complete IT service management framework and the information security management system.

……and many more