Last Updated: 1st January 2026
1. Introduction
This Privacy Policy explains how BTP (“we,” “us,” or “our”) collects, uses, and protects your data across our websites ([myBTP.sg], [myBTP.in], [myBTP.ae]). We act as the Data Fiduciary (India), Data Controller(EU/UAE), and Organization (Singapore).
2. Data We Collect & Why
Contact Info (Name, Email), To respond to inquiries or provide services. (Legal basis: Consent / Contractual Necessity)
Technical Data (IP Address, Cookies), To improve website performance and security. (Legal basis: Legitimate Interest / Consent)
Location Data (Derived from IP), To redirect you to the relevant regional domain. (Legal basis: Legitimate Interest)
We retain your data only for as long as necessary to fulfill the purpose of collection (e.g., responding to your inquiry) or as required by law (typically [3–7] years).
3. Your Rights
Regardless of where you are, we honor the following rights:
Access & Correction: You can request a copy of your data or fix inaccuracies.
Erasure (Right to be Forgotten): You can ask us to delete your data when no longer needed.
Withdrawal of Consent: You may withdraw consent at any time (e.g., unsubscribing).
Portability: Request your data in a machine-readable format (EU/UAE/India).
4. International Data Transfers
To provide our services globally, your data may be processed in Singapore, India, or the UAE. We ensure that such transfers comply with applicable laws. By providing your information, you acknowledge this cross-border processing, which is necessary to provide the service/respond to your inquiry.
5. Security Safeguards
We implement industry-standard technical measures (Encryption, Firewalls, Access Controls) to prevent unauthorized access, especially as required under Singapore's PDPA and India's DPDP.
6. Contact & Grievance Redressal
For any data-related inquiries or to exercise your rights under the PDPA, GDPR, or DPDP, please contact our Data Protection Officer / Grievance Officer:
Attn: Data Protection Officer
Email: dpo@myBTP.sg
Response Time: We aim to acknowledge all grievances within 72 hours and resolve them within 30 days. If your grievance remains unresolved, residents of India may file a complaint with the Data Protection Board of India.
