Service Management

Deliver predictable SLA driven Quality of Service!Domains

Your Questions

How do we deliver consistent, predictable, SLA driven quality of service?

What you should look at:

 

BTP LeAd Services for Service Management

 

Service Management

A set of specialized organizational capabilities for providing value to customers in the form of services.

Transforming resources into valuable services is at the core of Service Management. The more mature a service provider’s capabilities are, the greater is their ability to consistently produce quality services that meet the needs of the customer in a timely and cost-effective manner. Service Management involves establishing processes to manage the service lifecycle across Service Strategy, Service Design, Service Transition, Service Operation, Service Improvement.

Good Practices / Standards: COBIT®, ITIL®, ISO 20000

Standards and Frameworks

ITIL an acronym for Information Technology Infrastructure Library, is a framework of best practices for IT Service Management.

ITIL Process Model

ITIL Process Model

COBIT (Control Objectives for Information and Related Technologies) is a good-practice framework created by international professional association ISACA for information technology (IT) management and IT governance. COBIT provides an implementable “set of controls over information technology and organizes them around a logical framework of IT-related processes and enablers.”

Source: https://en.wikipedia.org/wiki/COBIT

COBIT Principles

COBIT Principles

 

 

 

 

 

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Service Management Implementation Skills..

Service Strategy
Service Design
Service Transition
Service Operations
Continual Service Improvement
Project Management
Leadership and Stakeholder Management